Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags intact, and in its original packaging. You will also need the receipt or proof of purchase.

 

To start a return, contact us at koalaoz@forestkoala.company. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Address

Please note that accepted returns must be sent to the following address:

Alpira LTD

4 Raven Road, London, E18 1HB

United Kingdom

Please always contact us at koalaoz@forestkoala.company before shipping any return items.

Damages and Issues

Please inspect your order upon reception and contact us immediately at koalaoz@forestkoala.company if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items & Exceptions

Certain types of items cannot be returned:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union Consumers (Right of Withdrawal)

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the statutory right to cancel or return your order within 14 days for any reason and without justification. Under our policy, this right is extended to 30 days. You are entitled to inspect the goods as you would in a retail shop, provided the items are returned in reasonable condition. Proof of purchase is required.

Refunds

We will notify you once we’ve received and inspected your return to confirm whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return, please contact us at koalaoz@forestkoala.company.